As each order is made to measure, there is no refund possible.
Exchanges are accepted under certain conditions (see by type of product).
Given the nature of these, the masks are final sale. There is no possibility of exchange.
Exchanges are only possible for unused and unaltered products within 14 days.
Return shipping costs are the responsibility of the buyer. If the returned item is not in the original condition, any loss in value is the responsibility of the buyer.